1. Our standard UK shipping is free of charge. We use Royal Mail’s Standard (2nd) Class service.
2. Our expedited shipping charges are £6.60 (Royal Mail First Class) or £9.54 (UK next working day fully tracked).
3. Once payment has been processed we aim to ship all orders within two (2) working days of receipt. From despatch please allow around 3-5 working days for standard delivery.
4. For expedited orders we aim to ship on the same working day with delivery the following working day. Please note the cut off time is 11.00am. Any order placed after 11.00am will be dispatched the following working day.
5. Working days for us are Monday to Friday (not including UK Bank / Public Holidays).
Returns Policy and Refunds
1. You may return any unopened and unused items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
2. You will receive your refund within 14 days from the day on which we receive the product back from you, however, in many cases you will receive a refund more quickly. If you need to return an item, simply contact us via the email icon at the bottom of the page quoting your order number and return requirements.